Technical TroubleshootingUpdated 4 months ago
If you're having trouble accessing your online manual/s or other purchased digital content, please try the following steps:
- Verify Login: Ensure you're using the correct username (email) and password. Also, ensure you're logging in to our US website
- Try Another Device: Attempt to access your manual from another device that meets system requirements.
- Check Site Status: If other large file websites work but not ours, wait 15 minutes and try again.
If you can access from one device but not another, consider:
- Disable Pop-Up Blockers/Security Programs: These can block access or display issues.
- Check Background Activity: Ensure no downloads or unanswered dialog boxes are stalling your system.
- Clear Browser Cache: This can resolve loading issues.
- Run Malware Scan: Spyware/malware can affect performance and access.
- Test Connection on Mobile Devices: Try accessing from a high-speed computer if mobile devices struggle.
Internet Issues:
- Test Internet Speed: Use an online speed test to check actual performance.
- Check Hardware: Ensure your modem, router, or network interface card is functioning properly.
- Minimize Bandwidth Usage: Change your Wi-Fi password to prevent unauthorized access, and ensure your connection isn’t shared excessively.
If problems persist, contact customer service or email us at [email protected] with:
- Login information ( Account email ID)
- Online manual that you're trying to access
- Details of your device, browser & version
- Screenshot of the error ( if possible)
- A detailed description of the issue
We will address your issue as quickly as possible.