What’s your return & refund policy?Updated 3 months ago

Haynes handles returns on a case-by-case basis with the goal of making things right for our customers. We stand behind our products.

If you have an issue with a product purchased from us, please contact us in writing at [email protected] with your order number within 7 days of receiving your order.

Printed manuals must be returned in good condition with no writing, stains, or damage, and shipped back to us at your own cost. 

Print-to-order titles listed as such on the product page at the time of purchase are non-refundable. See more here. If you have a quality issue with a print-to-order product, please contact [email protected] and our team will advise on next steps.

If a refund is issued for a Haynes online/digital product, you will no longer have access to your Haynes online/digital manual.

You will be issued a full refund of your purchase (minus cost of the original shipping should this apply) within a week of approval. However, Haynes cannot be responsible for delays by your banking institution regarding a refund to your credit card as that is out of our control.

Any online manual codes purchased at a retailer or other (non-Haynes) online merchant and redeemed on the Haynes site cannot be refunded by us and must be returned to the original place of purchase with your receipt.

All products sold as 'Print-to-Order' are NON-REFUNDABLE. If you have any queries or quality issues, please contact our customer service team at [email protected] who will be able to advise further.