Haynes handles returns on a case-by-case basis with the goal of making things right for our customers. We stand behind our products. If you have an issue with a product purchased from us, please contact us in writing at service.na@haynes.com with you

Haynes handles returns on a case-by-case basis with the goal of making things right for our customers. We stand behind our products.If you have an issue with a product purchased from us, please contact us in writing at <a href="mailto:service.na@haynes.com">service.na@haynes.com</a> with your order number within 7 days of receiving your order.Printed manuals must be returned in good condition with no writing, stains, or damage, and shipped back to us at your own cost.&#xA0;Print-to-order titles listed as such on the product page at the time of purchase are non-refundable.&#xA0;See more <a href="https://us.haynes.com/pages/printed-to-order-manuals">here</a>. If you have a quality issue with a print-to-order product, please contact <a href="mailto:service.na@haynes.com">service.na@haynes.com</a> and our team will advise on next steps.If a refund is issued for a Haynes online/digital product, you will no longer have access to your Haynes online/digital manual.You will be issued a full refund of your purchase (minus cost of the original shipping should this apply) within a week of approval. However, Haynes cannot be responsible for delays by your banking institution regarding a refund to your credit card as that is out of our control.Any online manual codes purchased at a retailer or other (non-Haynes) online merchant and redeemed on the Haynes site cannot be refunded by us and&#xA0;must be returned to the original place of purchase with your receipt.All products sold as &apos;Print-to-Order&apos; are NON-REFUNDABLE. If you have any queries or quality issues, please contact our customer service team at <a title="service.na@haynes.com" href="mailto:%20service.na@haynes.com">service.na@haynes.com</a> who will be able to advise further.

What’s your return & refund policy?

At this time, we do not offer exchanges for manuals. Please contact us at service.na@haynes.com to arrange return of the manual purchased. Please include your order number. A refund will be issued per our refund policy. You will need to place a new o

At this time, we do not offer exchanges for manuals. Please contact us at&#xA0;<a href="mailto:customerservice.haynes@infopro-digital.com" id="isPasted">service.na@haynes.com</a> to arrange return of the manual purchased. Please include your order number. A refund will be issued per our refund policy. You will need to place a new order for the manual required.

Do you offer exchanges?

Please contact us at service.na@haynes.com. Emailing a photo of the damaged manual along with your order number will expedite the process. A replacement manual will be sent either same day or next business day.

Please contact us at <a href="mailto:service.na@haynes.com">service.na@haynes.com</a><a href="mailto:customerservice.haynes@infopro-digital.com" id="isPasted"></a>. Emailing a photo of the damaged manual along with your order number will expedite the process. A replacement manual will be sent either same day or next business day.

What do I do if my item(s) arrives damaged?

Please contact us at service.na@haynes.com to arrange return of the wrong manual. Please include your order number. A replacement manual will be sent either same day or next business day.

Please contact us at <a href="mailto:service.na@haynes.com">service.na@haynes.com</a> <a href="mailto:customerservice.haynes@infopro-digital.com" id="isPasted"></a>to arrange return of the wrong manual. Please include your order number. A replacement manual will be sent either same day or next business day.

What should I do if I received the wrong item?

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